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Terry Chenault
Title: President, Global Operations, Technology and Risk Management, Ford Motor Credit Company
Terry Chenault is the president of Global Operations, Technology and Risk Management for Ford Motor Credit Company. He has worldwide responsibility for information technology, risk management, quality, customer satisfaction, 6-sigma and process management. Operating centers that provide service and collection support for automotive dealers and consumers around the globe report to him, as do the North American business centers that manage contract originations, wholesale loans, collections and service.
Chenault serves on six company boards: Ford Motor Credit Company, Percepta LLC, American Road Services Company, Ford Auto Club, Inc., The American Road Insurance Company and Vista Life Insurance Company.
Before joining Ford Motor Credit in 1999, Chenault worked for American Express where he served as senior vice president, Credit and Regional Operations. During his 20-year career at American Express, Chenault held a variety of management positions in Credit Operations, Customer Service, Performance Engineering and Quality Assurance.
He earned a bachelor's degree in industrial engineering and a master of science in industrial and management systems engineering from Arizona State University.